Terms and Conditions
Website Use
Access to and use of Alquema’s website (the “Website”) is subject to the following terms. By using the Website, you agree to these terms, which may be updated periodically without notice. If you do not agree, please refrain from using the Website.
Disclaimer
Alquema strives to ensure all content on the Website is accurate and up-to-date but does not guarantee the completeness or reliability of the information. Colours displayed may vary depending on your screen resolution. Alquema disclaims liability for any indirect or incidental losses from the use of the Website or reliance on its content, except as required by law.
Security
Alquema does not guarantee the security of the Website. For details about how your personal information is handled, refer to our Privacy Policy.
Third-Party Sites
The Website may link to external sites for convenience. Alquema is not responsible for these sites' content or services. Accessing them is at your own risk.
Intellectual Property
All content, designs, and trademarks on the Website are owned or licensed by Alquema and are protected by law. You may not reproduce, adapt, or use these materials without explicit consent.
Purchases and Payments
Customers must provide accurate details when purchasing. Prices are in AUD and include GST. International transactions may vary due to currency exchange rates. Payments are processed through secure platforms. For fraud prevention, Alquema may request additional verification for transactions.
Discounts, Sales, and Promotions
Promotional discounts cannot be combined with other offers unless specified. Discounts do not apply to gift cards. Sale items are subject to Alquema’s standard return policy unless marked as final sale.
Black Friday Sale
The Alquema Black Friday Sale offers 20% off selected styles. Discount is automatically applied at checkout on selected products. Sale period runs from 8:00 am AEDT 20 November 2024 to 11:59 pm AEDT 2nd December 2024. Sale items are eligible for exchange only within 7 days of purchase for items of equal or greater value. No refunds are available on sale items. Loyalty points cannot be redeemed on sale items during the promotion. This offer cannot be combined with other discounts, promotions, or coupons. Alquema reserves the right to alter or terminate the promotion at any time.
Shipping and Returns
Orders are processed Monday to Saturday (excluding public holidays). Customers are notified via email once their order is dispatched. Please refer to the Shipping Policy and Returns Policy for details.
Fraud Prevention
Alquema actively monitors transactions to prevent fraud. Suspected fraudulent orders may be canceled if the required verification is not provided within 7 days.
Order Cancellation
Alquema reserves the right to cancel orders if products are unavailable. Customers will be notified immediately and refunded where applicable.
Governing Law
These terms are governed by the laws of New South Wales, Australia. International users are responsible for compliance with local laws.
Promotional Terms
All promotional campaigns, including sales, competitions, and discounts, are subject to these terms and any specific promotion-related terms.
For inquiries, contact us at thewarehouse@alquema.com.au.