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Frequently Asked Questions
Order
Yes, we ship to many countries across the globe. Shipping costs will apply, and will be added at checkout.
*excluding the United Kingdom, Ireland, Germany and Austria at this time.
Holiday period update
Please allow up to 10 business days for your order to be dispatched, we are currently experiencing a high volume of orders due to the holiday period.
Regular shopping seasons (excluding November-December)
It depends based on regional or metro areas within Australia. Orders processed here will take 5-7 business days to arrive.
Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
RETURNS
Returns must be lodged within 14 days of receipt at our Return Portal and received by Alquema within 14 days of lodging a return. Return postage are at your own expense, we recommend using a tracked service, as we are not liable for returns damaged or lost in transit.
All online orders must be returned to our warehouse. We do not process any online returns in store.
Returns must be lodged within 14 days of receipt at our Return Portal