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Returns & Exchanges

Return and Exchange Requests

 

We hope that you love your Alquema purchases, however if you are not entirely satisfied, we will happily return/exchange within 7 days of receipt of your order. Returns or exchanges must be received by Alquema within 14 days of lodging a return/exchange, and we recommend sending items with a courier or postal service that provides tracking, as we are not liable for returns damaged or lost in transit.


Alquema clothing purchased from any of our 3rd party stockist should be returned to the store where the original purchase was made. We are unable to accept any returns for goods not purchased directly from the Alquema online store.
Contact info@alquema.com for returns and exchange requests, as they must be pre-authorized.


 

Please include the following when lodging a return or exchange:

  • Customer Name
  • Customer Email Address
  • Customer Phone Number
  • Items being Returned or Exchanged
  • Reason for Return or Exchange

 

 

Return Conditions

  • All sale items are unable to be returned for refund unless deemed faulty
  • From time to time, Alquema will offer promotional discounts or site wide sales. Items that are purchased in conjunction with any of these sales are unable to be returned for refund, unless deemed faulty.
  • All items returned must be unworn and in original packaging.
  • Any items that have been worn, altered or damaged will not be accepted.
  • You will be liable for any charges incurred in returning goods for refund, unless goods are deemed faulty.
  • Returns are accepted if lodged within 7 days of receipt of your order.

 

Exchange Conditions

  • From time to time, Alquema will offer promotional discounts or site wide sales, exchanges are accepted on items purchased during these times, if lodged within 7 days of receipt of your order.
  • Sale items will be accepted for exchange to the value that the item was purchased for.
  • Exchanges must be made at the time of exchange request as credits are not issued.
  • All items exchanged must be unworn and in original packaging.
  • Any items that have been worn, altered or damaged will not be accepted.
  • You will be liable for any charges incurred in returning goods for exchange, however, we will ship the new item back to you, free of charge.

 

 

Faulty Items

We pride ourselves on exceptional quality, therefore manufacturing faults are rare. In the event you believe a garment of Alquema purchased from our online store in faulty, please contact us at info@alquema.com or by visiting our Contact page here and include a clear image of the garment in question.

 

  • Garments that are damaged through wear are not considered faulty
  • Mistreatment of a garment will void a faulty request.